Slick

Slick CX text messages

What this program is

Slick Technologies, LLC runs a customer-care text program. Messages are sent from (443) 589-8770 to terminal managers, fleet managers, and Slick teammates on live Slick fleet-maintenance accounts.

The program exists so the person who reported a vehicle problem hears back on the same thread. Texts cover a single open issue: that we received it, what detail we still need, that it is in progress, and how it ended (resolved, requires shop, or unable to remediate).

This is not advertising. Slick does not send marketing or promotional text messages through this program.

How to opt in

There are four ways a mobile number enters this program. Every one of them carries the same consent language, and no consent box is ever pre-checked.

1. Service signup (primary)

When an account signs up for Slick fleet maintenance, we ask for the mobile numbers of the people who should get issue updates. The signup form shows this consent language next to an unchecked box:

I agree to receive customer-care text messages from Slick Technologies, LLC at the mobile number provided, about vehicles Slick maintains for this fleet — issue intake, requests for missing details, and status updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See the Slick Privacy Policy and Terms of Service.

2. Verbal

During onboarding or a service call, a Slick teammate reads the same consent language aloud before adding a mobile number. We record the date, the number, and who gave consent on the account record. Nobody is added to the program without being asked first.

3. Paper form

On-site paper signup sheets carry the same consent language above the mobile-number field, with an unchecked box. Signed forms are retained with the account record.

4. Text keyword

Text START, YES, or UNSTOP — or simply text us the issue — to (443) 589-8770. You will get this auto-reply:

Slick: You are subscribed to Slick customer-care texts about vehicles we maintain. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel. helloslick.com/sms

Program disclosures

  • Message frequency varies — messages are as-needed per open issue, typically a few messages until that issue is closed.
  • Message and data rates may apply.
  • Reply STOP to opt out. Reply HELP for help. After STOP we will not send further program messages unless you opt in again.
  • Privacy Policy: https://www.helloslick.com/privacy
  • Terms of Service: https://www.helloslick.com/terms
  • We do not share, sell, or provide your mobile phone number or SMS opt-in / messaging consent data to third parties or affiliates for marketing or promotional purposes.

You can also opt out by emailing info@helloslick.com or calling (443) 553-8136.

Sample messages

Slick: Got it. Unit [UNIT] at [SITE] is logged. We’ll update you on this thread. helloslick.com Reply STOP to opt out.

Slick: Unit [UNIT] at [SITE] is Resolved. [NOTE] Questions: (443) 589-8770 or helloslick.com Reply STOP to opt out.

Who we are

Slick Technologies, LLC · 4709 Harford Road, 44905, Baltimore, MD 21214-3205 · info@helloslick.com · human line (443) 553-8136 · CX texts (443) 589-8770