--- title: "Fleet Maintenance FAQ | Slick" description: "Answers on Slick's mobile fleet maintenance — pricing, service areas, W-2 technicians, TruView, onboarding, and the 60-day guarantee." canonical: https://www.helloslick.com/faq lastmod: 2026-08-19 --- # Got Questions? We've Got Answers. Everything fleet managers ask before switching to Slick — from pricing to compliance to how fast we can start. ## Getting Started What to expect when you start with Slick. ### How does Slick work? We send W-2 technicians in fully equipped service vans directly on-yard. They maintain and repair your vehicles on your schedule — nights, weekends, whenever works for your operation. Everything is tracked in our TruView platform. ### How quickly can we get started? Most fleets are up and running within one week of signing. We assess your fleet, build a custom maintenance plan, and deploy technicians to your location. ### Is there a minimum fleet size? We typically work with fleets of 10 or more vehicles. If you have fewer, reach out — we may still be able to help depending on your market. ### What types of vehicles do you service? Class 1 through Class 6 vehicles — cargo vans, sprinter vans, box trucks, pickup trucks, step vans, and more. For Class 7–8 tractors, see Slick HD PMI. If it's in your commercial fleet, we likely service it. ### What does onboarding look like? We start with a fleet assessment — vehicle inventory, current maintenance gaps, and your operational schedule. From there, we build a custom maintenance plan, assign a dedicated account team, and deploy technicians to your yard. The whole process takes about a week. ## Services & Coverage What we do and where we do it. ### What services are included? Our managed maintenance plans cover oil changes, tire rotations, brake service, inspections, fluid checks, filters, and corrective repairs. The specifics depend on your plan and fleet needs. ### Do you handle emergency repairs? Yes. Contact your Slick account rep directly for emergency service. We prioritize getting your vehicles back on the road. ### Are your technicians certified? All Slick technicians are W-2 employees who go through our Slick University training program — a 24-month curriculum covering technical skills, safety, and customer service. ### What areas do you serve? We operate 10 HUBs serving 100+ cities. Coverage is 75 miles LD and 150 miles HD from each HUB. Check our [Markets page](https://www.helloslick.com/markets) to see if we're in your area. ### Do you offer steam cleaning? Yes. Fleet appearance is core to what we do. We offer interior and exterior steam cleaning — all performed on-yard by our technicians. ### Can you handle preventive and corrective maintenance? Both. Our preventive maintenance programs keep vehicles on schedule, and when something breaks, our technicians handle corrective repairs on-site. The only shop trips left are the big ones — engine swaps, transmission swaps, body work. ## Pricing & Billing How we charge and what you can expect on your bill. ### How does pricing work? Your Rhythm Bundle — scheduled maintenance — is a predictable monthly program. Everything outside of your bundle is estimated and sent to you for approval before we start, so you have full transparency and cost control. ### Is mobile maintenance more expensive than shop service? When you factor in driver downtime, lost revenue, and the time your team spends coordinating shop visits, Slick's managed model costs less than traditional shop-based maintenance. ### Can I get a custom quote? Absolutely. Book a discovery session and we'll build a pricing plan based on your fleet size, vehicle types, and service needs. ### Is there a contract or commitment? We offer flexible terms. We're so confident you'll see results that we offer a 60-day satisfaction guarantee. ### Are there any hidden fees? No. Your Rhythm Bundle is a predictable monthly program. Anything outside your bundle gets a written estimate for your approval before we touch the vehicle — full transparency, full cost control. ### How does billing work? One monthly invoice for your Rhythm Bundle. Any work outside the bundle is estimated separately for your approval and itemized in TruView with photos and timestamps. Every dollar is accounted for. ### Do you offer volume discounts for large fleets? Yes. Pricing scales with fleet size. The larger your fleet, the more efficient the service model. Contact us for a custom quote based on your vehicle count and service needs. ## TruView Platform Real-time visibility into every service event. ### What is TruView? TruView is Slick's AI-powered fleet management platform. It gives you real-time visibility into every service event, vehicle health status, maintenance schedules, costs, and compliance — all in one dashboard. ### Can TruView integrate with our existing systems? Yes. TruView integrates with major telematics providers, fleet management systems, and leasing company platforms including LeasePlan and Element. Telematics is optional — if you run it, TruView reads that feed as one more signal; if you don't, nothing about your program changes. ### Do I need to install anything? No installation required. TruView is a web-based platform accessible from any browser. We also have a mobile-optimized view for checking vehicle status on the go. ### What kind of reporting does TruView provide? Every service event includes timestamped photos, technician notes, parts used, and cost breakdowns. You get fleet-wide dashboards for maintenance spend, vehicle health trends, compliance status, and upcoming service schedules. ## Compliance & Quality How we maintain standards and keep you audit-ready. ### How do you ensure quality? Every service event is documented in TruView with photos and video. Our technicians follow standardized procedures, and our quality team reviews service records regularly. ### Are you approved by fleet management companies? Yes. Slick is an approved maintenance provider for LeasePlan, Element, and other major FMCs. We work with your FMC, not against them. ### How do you handle DOT compliance? We perform DOT annual inspections, maintain digital records in TruView, and keep your fleet audit-ready year-round. All documentation is accessible in your dashboard. ### What happens if something goes wrong after a service? We stand behind our work. If an issue arises after a service event, contact your account manager and we'll send a technician back to make it right. We offer a 60-day satisfaction guarantee. ### How do you train your technicians? Every technician goes through Slick University — a 24-month program covering vehicle maintenance techniques, safety protocols, customer service, and our technology platform. They're trained, tested, and accountable. ## Support & Operations How we communicate and keep your fleet moving. ### Who do I contact if I have an issue? Your dedicated account manager is your first point of contact. For urgent issues, reach out through our [Contact page](https://www.helloslick.com/contact) and we'll route you to your local HUB. ### What are your service hours? We service vehicles on your schedule — early mornings, evenings, weekends, and overnight. Specific availability varies by market. ### How do I schedule or reschedule a service? Through your account manager or directly in TruView. Need to move a service window? Just let your account team know — we flex around your operation, not the other way around. ### Do you provide service reports? Yes. Every service event generates a detailed report in TruView — photos, technician notes, parts used, time on-site, and cost. You can pull reports by vehicle, location, or date range. ### What if a vehicle needs to go to a shop? If a repair is beyond what we can handle on-yard, we coordinate the shop visit for you — scheduling, transport logistics, and follow-up. You don't have to manage it. ## Partnerships Working with delivery networks and fleet operators. ### Do you work with Amazon DSPs? Yes. We serve Amazon DSP fleets across our markets. Our service model is built for the high-volume, high-uptime demands of last-mile delivery. ### Can we partner with Slick for our franchise/ISP network? Absolutely. We work with multi-unit operators and franchise networks. Contact our partnerships team to discuss fleet-wide coverage. ### We already use an FMC. Can Slick still work for us? Yes. We're an approved provider for LeasePlan, Element, and other major FMCs. Slick works alongside your FMC — we handle the on-yard maintenance, they handle the lease management. No conflict. ## Expansion & Careers Where we're headed and how to join us. ### Are you expanding to new markets? Yes. We're actively expanding. If we're not in your area yet, reach out — your interest helps us prioritize new HUB locations. ### What if my fleet spans multiple cities? No problem. Our TruView platform gives you a single dashboard across all locations. We coordinate service across HUBs so you don't have to. ## Still Have Questions? Talk to our team. We'll walk you through how Slick works for your fleet. [Book a Discovery Session](https://www.helloslick.com/demo) · [Contact Us](https://www.helloslick.com/contact) ## Sitemap Full index of this site: [sitemap.md](https://www.helloslick.com/sitemap.md)